Making a complaint

Whilst we make every effort to ensure that at all times we deal with you fairly, in the unlikely event that you have any complaint you should first contact the agent dealing with this insurance.

That is Paul Napier Ltd.

If you are not entirely satisfied with the manner in which your complaint has been dealt, you may ask the complaints department of Marketform Ltd to to review your case without prejudice to your rights in law.

Their address is: Complaints Department, Marketform Group Limited, 8, Lloyds Avenue, London EC3N 3EL. Telephone (0)20 7488 7700 Fax: (0)20 7488 7800.

If you are not satisfied with the manner in which your complaint has been dealt with, you may ask the Complaints and Advisory Department at Lloyd's to review your case without prejudice to your rights in law. The address is: Complaints and Advisory Department, Lloyd's, 1 Lime Street, London EC3M 7HA. Tel (0)20 7327 1000.

If you are still nolt sataisifed wuith the manner in which your complalint has been dealt with You may be able to refer any complaint that cannot be resolved by either:
Paul Napier Ltd or
Marketform Ltd
Lloyds
then you may take your complaint to the Financial Ombudsman Service.
If you wish to take your complaint to the Finacial Ombudsman Service, it is important that you have first provided Paul Napier Ltd, Marketform Ltd the Lloyds Dept with the opportunity to resolve your problem first.

Under the Financial Services and Markets Act 2000, should the company be unable to meet all of its liabilities to policyholders, compensation may be available. Information can be obtained on request, or by visiting the Financial Services Compensation Scheme website at www.fscs.org.uk